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ISO 9001: 2008 defines quality as ‘the degree to which a set of inherent characteristics fulfils requirements.’ Grade denotes a category or grade attributed to a product, and grades and categories of products having the same functional use can be widely different. The term quality assurance is used to denote actions that lead to building confidence in all concerned stakeholders that requirements would be fulfilled. The term quality control simply focuses on fulfilling quality requirements. Quality management, on the other hand, encompasses all activities, maintaining the focus on distinction and control aspects in an organization as regards quality is concerned.

Gaining competitive advantage through quality; Successful companies are those driven by quality- from the way they operate, to the customer service standards they set and the products they deliver. Focusing on quality makes for leaner, fitter organization, and one that is better equipped to win new opportunities in an increasingly competitive global marketplace. Certifying your organization to ISO 9001, or other standards relating to quality, offers a proof of your commitment of business performance.

ISO 9001: 2008: is an international standard related to quality management, applicable to any organization from all types of business sectors and activities.

ISO 9001: 2008: is based on eight quality management principles (all fundamental to good business practice). When fully adopted, these principles can help improve your organizational performance.

Customer focus: organizations depends on their customers, and therefore need to shape activities around the fulfillment of market need.

Leadership:is needed to provide unity of purpose and direction.

Involvement of people: creates an environment where people become fully involved in achieving the organization’s objectives.

Process approach to management: to achieve organizational objectives, resources and activities need to be managed as processes, with an understanding of how the outputs of one process affects the inputs to another.

System approach: the effectiveness and efficiency of the organization depends on a systemized approach to work activities.

Continual improvement: adopting this as a part of everyday culture is a key objective for an organization.

Fact based decision-making: effective decisions are based on the logical and intuitive analysis of data and factual information.

Mutually beneficial supplier relationships: such relationships will enhance the ability to create value.

BENEFITS OF ISO 9001:2008

Involves Top management in the improvement of the Quality management System.

Facilitates the organization to become a customer-focused organization.

Ensures sustained customer satisfaction by producing, delivering services and providing support functions that meet customer's needs and expectations

Increases the effectiveness and efficiency of the organization through continual improvement in systems and products' /services quality
   
 
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